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What Are The 5 Steps You Need To Take So Your Team Learns From Your Mistakes?
“We used to be even better than this,” the Vice President of one of the world’s largest distributors said to me as we were taking a tour of the distributor’s facility. The Vice President was responding to how impressed I was with the consistency of the answers and actions I was hearing and seeing from the various people I was meeting.
In other words, the distributor’s institutional memory was really high. The day culminated with a meeting with the CEO. Yet again, I was really impressed.
I was hearing the same thought process from the CEO that I heard from the other employees I met with during the day. It was clear that everyone working at the distributor took the lead from the CEO. And that’s the way it is at all companies.
And not surprisingly, your company’s institutional memory and reuse of lessons learned starts with you, the CEO.
You have to believe in learning from your past mistakes. If you don’t learn from your past, then nobody else will.
That sounds pretty simple. And it is, but there’s a lot of nuance.
Years ago, I worked for a CEO who thought he was a great teacher. “Bob” loved preaching and…
