How You Can Keep Your Best Employees From Quitting?

Our company was rapidly growing, and we needed to hire a new customer service person. That’s when we hired “Cyndi.”

And Cyndi was great. She worked hard, her attitude was great, and she consistently left the office at 7PM or later.

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Suddenly she was leaving the office every day at 5:30PM. I knew it wasn’t burnout since she was maybe working nine-hour days.

I instantly knew Cyndi was likely looking for another job.

I wondered why Cyndi’s attitude had changed? Why was this very motivated person now just going through the motions?

“What’s changed?” I asked myself.

I went through a mental checklist:

• The company was doing well. Yes, we were a startup, and yes it was a stressful environment, but the environment hadn’t changed.
• Her workload hadn’t gone up. In fact, we’d hired a second customer service person to help ease her workload.
• There weren’t any major (or even minor) customer issues. Everything was normal.

You should look for the changes in your company if you are losing people.