How Do You Get Really Useful Customer Feedback?

brett fox
5 min readJun 21, 2021

There are some meetings that are so impactful that you never forget them, even twenty years later. And this throwaway meeting that Thomas and I had at Tellabs, a major telecommunications manufacturer, years ago definitely was one for the books.

Picture: Depositphotos

Thomas was the most senior applications engineer in my organization, and I really enjoyed meeting customers with him. Thomas would do the…

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brett fox

I work with startup CEOs to help them grow their businesses . I built several businesses from $0 to >$100M. Learn more at https://www.brettjfox.com